Shipping & Delivery

For a delivery abroad, customs and import duties may apply in the country of destination. These fees are always the responsibility of the recipient. For deliveries outside the EU, the customs documents must include information on the type of product or contents in addition to the value of the delivery. Due to legal obligations and in order to simplify the procedure for our customers, we reserve the right to provide this information. Occasionally, customs also open deliveries for inspection - this cannot be influenced.  Customs or import duties are levied once the package has reached your country. Fees for customs clearance are at your expense, we have no influence on these fees and cannot predict their amount. Customs regulations vary considerably from country to country. If you would like to receive further information about this, it is best to contact your local customs office. 

Yes, currently we automatically provide you with tracking via UPS. This will be sent to you via e-mail with the invoice and order confirmation. Packages sent via our forwarding partner do not have automatic tracking, please contact our customer service department: mbgtc_parts@mercedes-benz.com.

In the event that you wish to return a damaged item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany. In order to validate whether the complaint is justified, our returns department needs pictures of the damage. Please send them directly with the returns form.
In the event that you wish to return a wrong item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_retoure@mercedes-benz.com , by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany.
You can order from the following EU countries via our online shop: Austria, Belgium, Bulgaria, Croatia, Cyprus (Greek side), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and from the following countries outside the EU: Albania, Bosnia and Herzegovina, Liechtenstein, Morocco, Serbia, Switzerland, United Kingdom (U.K.). If you wish to order from a country not listed (Non-EU), please contact us by e-mail: mbgtc_parts@mercedes-benz.com
No, there is currently no option to choose to send the packages collectively or individually.
Yes, an express delivery is possible. Express orders from Monday to Thursday (until 3 p.m., except on public holidays) leave our shop on the same day and will, if possible, arrive on the next day. However, this is only possible within Germany. To German islands and abroad, the shipping time is longer.  Please note, that we do not offer Saturday delivery as standard. Should you wish to receive your delivery on a Saturday (subject to an additional fee), please feel free to call our customer hotline +(49) 711 - 17 70 000, Monday - Friday from 08:00 am - 05:30 pm. Please also note that shock absorbers are not sent by express due to the hazardous goods regulations. The express shipping costs are shown separately on each product.
No, due to the size of the parts, tyres and wheels, it is currently not possible to specify a “packstation” as a drop-off location.
Yes, you have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the products last. In order to exercise your right of withdrawal, you must inform us (MB GTC GmbH Mercedes-Benz Gebrauchtteile Center, Mörikestr. 60-70, D-73765 Neuhausen auf den Fildern, Germany, telephone + 49 (0) 711 17 70000, fax + 49 (0) 711 17 70030700, email: mbgtc_retoure@mercedes-benz.com by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the cancellation period. Here you will find our cancellation policy.
Irrespective of a value limit, the costs of the return shipment must be borne by the buyer after revocation.
Our quality standards are just as high for our service concept as they are for our parts. We therefore place value on punctuality and reliability when shipping your order. Through constant optimisation, we are constantly developing our logistics process for you. An order in commercial volume from our online shop will arrive within approx. 2-4 working days . Express orders from Monday to Friday (until 3 p.m., except on public holidays) leave our shop on the same day and will, if possible, arrive on the next day. However, this only applies within Germany. For shipments to German islands and abroad, the shipping time is longer.
In case the delivered quantity differs from the quantity of products you ordered, please use the return form linked here to ensure a transparent and fast processing of your complaint. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany. Your products may have been shipped from different warehouses and will arrive in separate deliveries. If you have any questions in this regard, please contact us at mbgtc_auftragsabwicklung@mercedes-benz.com.
If you discover after placing your order that you have given the wrong delivery address, please contact us directly: mbgtc_auftragsabwicklung@mercedes-benz.com
Your order will be shipped with shipping and logistics companies with whom we have been working together successfully for years. For products that cannot be sent by normal post due to their weight, volume or nature, we offer a delivery service via our own forwarding agency
In the automatic calculation for international shipping, our online shop always calculates on the basis of the cheapest alternative - i.e. container freight by ship or rail. If you need products particularly quickly overseas, please contact our customer hotline: +(49) 711 - 17 70 000, Monday - Friday from 08:00 am - 05:30 pm. There are almost always ways and possibilities. However, when shipping by air freight, significantly higher costs are to be expected. In such a case, please contact us for individual clarification.

Shipping costs apply to orders placed in our online shop. These are calculated automatically based on the respective item and selected country of delivery. Within the product detail overview you can see the respective shipping costs below the price. Furthermore, during the ordering process you will receive a summary in the shopping cart overview. For orders of multiple products or tax-free deliveries, the shipping costs may change. After logging in with your personal data, you will then see the final shipping costs in your shopping cart. We charge a surcharge for the delivery of an express order within Germany. When shipping orders to countries outside the EU, you are fully responsible for taxes, customs duties and costs. Shipping costs

To protect the products on their way to you, we use packaging material that is mostly made of waste paper. Our high-quality packaging naturally complies with the German Packaging Ordinance. After receipt of the products, this means for you: problem-free disposal of the cardboard boxes in the waste paper. By the way - the few necessary non-material adhesions such as adhesive tapes and labels and the low film content do not interfere with this recycling process. 

In the event that you wish to return a damaged item, please use the return form linked here to ensure a transparent and fast processing of your return. mbgtc_retoure@mercedes-benz.com , by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany. Be prepared in case the returns department then needs pictures from you to validate whether the complaint is justified.
We will automatically provide you with tracking via UPS. This will be sent to you with the invoice and the order confirmation via e-mail or post. Packages sent via our forwarding partner do not have automatic tracking, please request this from our customer service department. Are you not yet registered for our electronic invoice delivery service? Then please send an e-mail for registration to mbgtc_buchhaltung@mercedes-benz.com.
As soon as your products leave our warehouse, we will send you a shipping confirmation by e-mail.
When an order is placed in our online shop, the order is processed directly through us. The following payment methods are available in our online shop: Invoice (with a credit limit), PayPal, cash on delivery, prepayment and credit card. You will receive a shipping confirmation and invoice by e-mail and your order will be sent directly from us to your desired address within 2-4 working days within Europe. The delivery is well packed via UPS or one of our long-term forwarding partners.
Commercial customers: In order to change your billing address, we need the business registration or re-registration of your company. Please send this to our order processing department by e-mail to mbgtc_auftragsabwicklung@mercedes-benz.com. Private customers: You are welcome to send us your address changes by e-mail to mbgtc_parts@mercedes-benz.com .
Unfortunately, a personal collection of the products on site is not possible.
If you engage a forwarding partner yourself or have your own transport company, a collection is possible. Please inform us of the name of the forwarding partner and the license plate in advance. We will then check the next possible collection date and contact you.

Have you not found the answer?

Our trained customer service is personally available for you.

We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .

Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.

Mercedes-Benz Used Parts

Stay in touch with us.

The latest products and the best offers via email.

Register now

0