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Return & Refund
In the event that you wish to return an item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_Retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany.
In the event that you wish to return a damaged item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_Retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany. Please always send pictures of the damaged part to the returns department.
In the event that you wish to return a wrong item, please use the return form linked here to ensure a transparent and quick processing of your return. You can print out this returns form or fill it in on screen and then send it to us by e-mail to mbgtc_Retoure@mercedes-benz.com, by fax to +49 (0) 711 - 17 70030 700 or with your return by post to MB GTC GmbH, Mercedes-Benz Gebrauchtteile Center, Mörikestraße 60-70, 73765 Neuhausen a.d.F. Germany.
Simply send us an e-mail stating the delivery note number to mbgtc_parts@mercedes-benz.com.
You will receive return information from our returns department. If required, please send an email to mbgtc_retoure@mercedes-benz.com.
Your refund should be made within 7 days.
You can decide yourself which company to use for the return. In the event of a justified complaint, we will organise the return.
Yes, you have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the products last. In order to exercise your right of withdrawal, you must inform us (MB GTC GmbH Mercedes-Benz Gebrauchtteile Center, Mörikestr. 60-70, D-73765 Neuhausen auf den Fildern, Germany, telephone + 49 (0) 711 17 70000, fax + 49 (0) 711 17 70030700, email: mbgtc_retoure@mercedes-benz.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the cancellation period. Here you will find our cancellation policy.
Sometimes errors can also occur in our shipping process. We may have discovered that the part you ordered no longer meets our quality standards. Therefore, we had to refrain from delivery. We apologise for any inconvenience this may cause you.
Have you not found the answer?
Our trained customer service is personally available for you.
We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .
Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.
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