Payment

Your refund should be made within 7 days.

For a copy of your credit note, please contact mbgtc_parts@mercedes-benz.com.

Payment on the internet is often a question of trust, which is why we only work with certified providers. The following payment methods are generally accepted in our online shop:
  • PayPal
  • Credit card Visa or MasterCard
  • Bank transfer/advance payment
  • Direct transfer via Giropay
  • Cash on delivery (only in Germany possible!)
For a copy of your invoice, please contact mbgtc_parts@mercedes-benz.com.
We accept VISA and Mastercard - each with the additionally secured procedures Verified by VISA or Mastercard Securecode. These procedures secure the payment with an additional security query and thus greatly increase the security when handling your credit card data. The additional security query is carried out and customised by your card-issuing bank after you have entered and confirmed your credit card data. You have never used Verified by VISA or Mastercard Securecode? In this case, after entering your credit card details, your card-issuing bank will determine the additional security query together with you. Du to that, the payment process will be extended by a few steps. We ask for your understanding. The measure contributes to the security of your own credit card.
You can pay securely and easily pay via PayPal. If you are already a PayPal customer, you can confirm the payment as usual after entering your user data. To order with the PayPal payment method: Select PayPal as the payment method. In the next step, please check your order again and then click on the “Buy” button. You will be redirected via a secure connection to PayPal, where you cab log in with your PayPal credentials. Now you will see a short summary of the order, which you confirm by clicking on it. You will then be redirected back to our website by PayPal. Your order is now completed and will be processed by us as soon as possible. You can find more information about PayPal at www.paypal.de. Attention: When paying via “PayPal”, we will only ship to the delivery address stored in your PayPal account. A different delivery address will not be taken into account.
When paying in advance, you will transfer the invoice amount after placing your order to the bank account of MB GTC GmbH communicated to you in the confirmation of receipt by e-mail. After receipt of your payment, the order will be processed and shipped immediately. Please note that the products will not be dispatched before receipt of your payment.
When paying via Giropay, you will be redirected directly to your bank's online banking. If your bank does not support the Giropay procedure, you can choose another payment method.
Pay for your order directly to the parcel service upon receipt. Please note that we charge a surcharge for cash on delivery. Warning: Only within Germany possible!
Please enter the coupon code directly when ordering, as a subsequent crediting is not possible.
The invoice will be sent to you by e-mail or post after you have successfully placed your order. Attention! You will not find our invoice documents in your parcel shipment. For sending invoices electronically, please contact our accounting department in writing at mbgtc_buchhaltung@mercedes-benz.com.

Have you not found the answer?

Our trained customer service is personally available for you.

We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .

Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.

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