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My account
Do you need quick information about last month's deliveries or this morning's order? We store your orders centrally (personalised, of course)! With just a few clicks, you can check all current orders and view completed orders under “My account” &“Order history”. Click here.
Thank you for visiting our website and for your interest in our offers. The protection of your personal data is an important concern for us. In this privacy policy, we explain how we collect your personal data, what we do with it, for which purposes and on which legal basis this is done, and which rights and claims this gives us. In addition, we refer to the Daimler Data Protection Policy. You will find more information here.
Log in to your customer account under “Log in”. In the menu item “My account” you can then change the delivery address or password.
Commercial customers: In order to change your billing address, we need the business registration or re-registration. Please send this to our order processing department by e-mail mbgtc_auftragsabwicklung@mercedes-benz.com
Private customers: You are welcome to send us your address changes by e-mail to mbgtc_parts@mercedes-benz.com .
Have you forgotten your password? No problem! Here you can set up a new password. Or click on the “Log in” button and then click on the link “Forgotten password”. Now you only have to enter your current e-mail address. You will receive an email with a link to set a new password. If despite entering the correct e-mail address and having registered already you still have problems with logging in and have not received a “Forgotten password” email, please contact us by email: mbgtc_parts@mercedes-benz.com
! Must! Password must contain upper case letters, special characters, lower case letters, numbers, min. 8 characters.
Would you like to be informed about our monthly promotions and events? Sign up for our newsletter under the following link - and you will no longer miss any of our offers. Stay in touch with us. The latest products and the best offers by e-mail. Click here.
Are you a car professional or do you have a business customer account? Then it is not possible for you to register in our end customer shop. Please switch to our online shop for business customers. The login should now work here. Click here.
Private customers: Please click on “Login” in the top right-hand corner of the website and then on “Register”. After that, you assign yourself a password, enter your billing and delivery address and click on save.
Please click on “Login” in the top right-hand corner of the website and enter your user data (e-mail address and password).
For your order you should be registered in our online shop. It's very easy: send us your details via the registration form. To register in our B2B online shop, please go to the business customer area (B2B) on our website. 
By clicking on the “Sign in” button you can then click on “Register” in order to open an account. In addition to entering your contact details, you will also need to assign a password. ! Must! Password must contain upper case letters, special characters, lower case letters, numbers, min. 8 characters. As soon as your user account has been activated, we will inform you by e-mail.
By clicking on the “Sign in” button you can then click on “Register” in order to open an account. In addition to entering your contact details, you will also need to assign a password. ! Must! Password must contain upper case letters, special characters, lower case letters, numbers, min. 8 characters. As soon as your user account has been activated, we will inform you by e-mail. You would like to assign yourself a new password? No problem! Here you can set up a new password . Now you only have to enter your current e-mail address. You will receive an email with a link to set a new password. Alternatively, you can log in to your customer account via the “Log in” button and via the menu item “My account” you can change the billing address, delivery address or your password.
Have you not found the answer?
Our trained customer service is personally available for you.
We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .
Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.
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