Frequently asked questions

How can we help you?

Find answers quickly - sorted by topic






My account

Question mark How can I register?
Question mark How can I change my password?
Question mark How can I change my delivery address?

 






Order

Question mark Are foreign orders possible?
Question mark Why does the coupon not work?
Question mark How can I change my order?

 






Payment

Question mark How do I receive a copy of my invoice?
Question mark When will my return be refunded?
Question mark What are the payment options?

 






Coupons & Discount

Question mark Can a discount be subsequently credited?
Question mark Why does the coupon not work?
Question mark Can I also participate in discount promotions?

 






Shipping & Delivery

Question mark Which countries does the GTC deliver to?
Question mark Is there a shipment tracking system?
Question mark Is it possible to order by express delivery?

 






Return & Refund

Question mark How do I return an item?
Question mark Has my return arrived?
Question mark When will my return be refunded?

 






Products & Quality classes

Question mark Which part is approved for my vehicle?
Question mark Where can I find my VIN (chassis number)?
Question mark What are the quality levels of the parts and wheels?

 






Sustainability

Question mark Where do the vehicles come from?
Question mark What sustainability strategy is being pursued?
Question mark What happens to the other parts?

 






General information

Question mark What parts and tyres are in the range?
Question mark How much cheaper than new parts is the offer?
Question mark How can I subscribe to the newsletter?

 

Have you not found the answer?

Our trained customer service is personally available for you.

We are available for you in our live chat and via the contact form or by e-mail to mbgtc_parts@mercedes-benz.com .

Our telephone customer service is available at +49 (0) 711 - 17 700 00 You can reach us from Monday to Friday from 08:00 am - 05:30 pm. We will be happy to help you.

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