Our goods and services are aimed at customers with a permanent address in Germany, Austria or Switzerland as well as businesses both in and outside of Germany (see section VI.1.a of the General Terms and Conditions for the distinction between customers and businesses).
Generally speaking, products can only be delivered to the selectable countries.
We deliver to:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, United Kingdom, Cyprus
To ensure that your order arrives safely
When will the ordered articles reach you?
Your order will be shipped with shipping and logistics companies with whom we have been working together successfully for many years. For goods that cannot be shipped by normal post on account of their weight, volume or nature, we offer a delivery service by our in-house freight forwarding agency.
Attention! Normally we do not offer delivery on Saturdays. Should you wish delivery on a Saturday (subject to surcharge), please call our customer hotline: +(49) 711 - 17 70 000, Monday - Friday from 8:00 am - 5:30 pm.
For the delivery of an express order within Germany for orders received by 2 pm (see above), we charge a supplement of € 16,24 (incl. VAT).
For the shipment of orders to countries outside the EU, all taxes and customs duties are to be borne by you.
Calculation of shipping costs for deliveries abroad:
How are the goods packed?
How are the customs regulations taken into account?
Customs and import duties are charged as soon as the package reaches your country. Fees for the release of the goods from customs have to be paid by you. We have no influence on such fees and cannot say how high they will be. Customs regulations vary considerably from country to country. Should you require more detailed information, we advise you to contact your local customs office.